Lilah Koski is Founder and CEO of Koski Research. She is driven to help organizations use research to better engage with customers. Koski is the author of the Koski Research Engagement IQ, a proprietary measurement system that assesses the public’s sentiment of a company based on key social behaviors and attitudes. The index is designed to help companies take a fresh look at ways to drive customer engagement. Koski Research’s client list includes Fortune 1000 companies. Its research has been published in the largest media outlets in the world including the New York Times, The Financial Times, The Wall Street Journal, CNN and USA Today, in addition to other business and non-traditional media such as Mashable, TechCrunch and GeekWire. John Gilfeather is Executive Vice President of Koski Research. He has extensive experience in qualitative and quantitative research. He is passionate about business-to-business research and was a pioneer in the field of corporate reputation measurement. Among his industry specialties are financial services, professional/business services, transportation, manufacturing, and telecommunications.

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